Light Centre and COVID-19.
What to expect when you arrive at our centres
Welcome to the Light Centre!
Our top priority is to ensure that we meet the highest levels of hygiene and are COVID-secure whilst you enjoy your experience with us.
But we do need you to take responsibility for our new set of protocols and together, we can make the Light Centre a wonderful haven for you to all enjoy again.
Latest guideline updates – May 2021
In line with government advice, we kindly ask all our customers to please wear a face covering while in ALL common areas of our centres. You are not required to wear one in class. For therapy clients please follow your therapist’s guidance while in the treatment room, but while in the common areas we kindly ask you to wear a face covering.
Using our equipment
You are able to use our mats and yoga/pilates equipment and we ask that you please take care to wipe everything you use down with the spray and wipes provided both before and after class. We recommend you bring your own grippy towel to place on top of your mat and/or equipment.
Health & Safety Compliance Guides for customers
COMING FOR A CLASS OR WORKSHOP?
If you are planning on attending one of our in-centre classes or workshops you must comply with our Health & Safety requirements. Please read carefully the documents here.
FAQ's for In-Centre Classes
Do you have a COVID H&S policy that I can review?
Yes, We have set our clear H&S guidelines link here
Can I book my class online as normal?
Yes, you can book your classes online here.
Have you adjusted the booking window?
Yes, our booking window will open 8 days before the class (as normal) but we have closed the booking window 2 hours before. That will give us the chance to see the numbers in class. If numbers are very low, we may cancel the class up to 1 hour before and we will send email confirmation of that.
Can I drop in without a pre-booking?
All classes should be booked in advance online wherever possible. However if you couldn't book, or forgot, do come along and we will do our best to welcome you into class. Whilst we don't guarantee space, we will try our best to get you in.
Have you adjusted the class size?
Yes, all our classes will have strict social distance between mats. You can see our mat layout for each studio here
Do I have to wear a mask at the Centre and in class?
We kindly ask you to wear a face covering whilst in all the common areas. You do not have to wear one during class and if you are coming for a therapy please follow your therapist's guidance.
Will teachers be wearing a mask or visor?
It is not mandatory for teachers to wear masks or visors so it will be left to them to make that choice.
Do you have fresh air in your studio spaces?
Yes, we have openable windows or a fresh air ventilation and extract system. We have recently cleaned and serviced the systems with new grade filters to meet COVID requirements.
Have you adjusted the class schedule?
Yes, we are re-opening with a reduced schedule but we are sure you will find many of your favourite classes and teachers. Check the schedules here
I had a Monthly Pass or a class pack when you closed, what happens now?
Prior to returning to the Centre, please email email@example.com to have your Monthly pass activated again. Once this has been done, you will be able to book your classes in advance online.
You can also use your Monthly pass for unlimited ONLINE classes. See schedule here
All class packs will be extended for the period that we have been closed for business but this will not happen automatically. Please email firstname.lastname@example.org to request the extension.
Will your Online Live classes continue?
Yes! We are so happy to let you know that we will continue to offer you a full online schedule here. We will have separate online pricing except for Monthly £85/£95 members who will be able to use their membership for unlimited online and in-centre classes.
Can I use any pricing options for both in-centre and Online live classes?
Yes – our Monthly Unlimited pass £85/month or £95/month (with Mysore) can be used for unlimited in centre classes and Online Live classes. You can purchase that here.
What if I or someone in a class with me contracts the virus?
In the unfortunate event that you contract the virus you must email email@example.com straight away to let us know. We will then put our COVID-19 emergency plan in place. If someone in class with you contracts the virus, we will put our emergency plan in place and will contact you with further information.
If your question has not been answered, please email firstname.lastname@example.org and we will aim to get back to you within 24 hours
COMING FOR A THERAPY?
If you have an appointment with a Light Centre therapist in one of our centres you must comply with our Health & Safety requirements. Please read carefully the documents here.
Covid-19 Health & Safety Compliance Guides for internal teams
If you are either booking a regular weekly slot or simply ad-hoc you must comply with our Health & Safety requirements and those for your clients coming to the centres. Please read carefully the documents here.
If you are are teaching within our centres you must comply with our Health & Safety requirements. Please read carefully the documents here.
If you have hired a studio for an event you must comply with our Health & Safety requirements. Please read carefully the documents here.